International
International shipping for SMBs: where to start
Customs, documentation, rates: a clear overview to ship internationally without surprises.

Shipping internationally opens new markets but adds steps: customs documentation, taxes and variable timelines. With the right preparation, it’s simpler than it looks.
What documents do I need?
Generally a commercial invoice and a precise description of the contents and their value. Some products require additional documents depending on the destination country.
- A detailed commercial invoice (contents, quantity, value).
- A clear description of each item and its country of origin.
- The harmonized system (HS) tariff code when required.
- Any permit or certificate required for certain products.
Who pays duties and taxes?
Depending on the terms you choose, duties and taxes are paid by the sender (DDP) or the recipient (DDU/DAP). Spell this out in advance to avoid unpleasant surprises and parcels held at customs.
How do I control costs?
- Compare international carriers for each destination.
- Check applicable duties and taxes before shipping.
- Choose the right service level based on urgency.
- Declare value accurately to avoid customs holds.
How long does international delivery take?
The timeline depends on the destination, the chosen service and customs clearance. An express shipment can arrive within a few days, while an economy service often takes one to two weeks. Always allow a buffer for customs.
How do I avoid parcels stuck at customs?
Most holds come from incomplete documentation or a misdeclared value. Fill in every field accurately, describe the contents clearly and keep a copy of the documents. When in doubt, our team can help.
Our team supports you with documentation and comparing international rates.
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